Avaya Call Me Back


  • In case agents are busy, customer can leave call-back request when they are in Queue.
  • Call-backs can be scheduled or non-scheduled.
  • Call-backs can be set on alternate phone number also
  • Allows you to receive call back notification on your
  • Real time reporting of calls can be seen
  • Multilingual or skill based call-backs
  • Calling can be time & day based


  • Improves customer experience
  • Reduce customer wait time
  • Decrease call abandon rates
  • Increase customer interaction
  • Avoid peak call volumes in queue at all times