Avaya Call Me Back

Call Me Back - Avaya Solution


This product allows to configure customers call back request and dials it back to customer automatically based on the configuration done.

Customers who opt for a call-back are prompted to with an option for requesting call-back based on;

1. Call Back Time

2. Can provide alternate call back number

3. Can select the call back date and time

View Call Me Back Demo


Features

  • In case agents are busy, customer can leave call-back request when they are in Queue.
  • Call-backs can be scheduled or non-scheduled.
  • Call-backs can be set on alternate phone number also
  • Allows you to receive call back notification on your
  • Real time reporting of calls can be seen
  • Multilingual or skill based call-backs
  • Calling can be time & day based

Benifits

  • Improves customer experience
  • Reduce customer wait time
  • Decrease call abandon rates
  • Increase customer interaction
  • Avoid peak call volumes in queue at all times


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