Avaya Speech IVR - Google Cloud

Tele BOT - Avaya Google Speech IVR


TeleQuest - Tele BOT is integrated with Google Speech Using Avaya Platform.

Tele BOT conversational IVR allows callers to converse naturally to get the exact service they want

Tele BOT, uses the advance cloud base Google Speech engine to convert speech into text and understand the context of the conversation.

Tele BOT, uses store and forward to communicate with Google Speech API.

View Google Speech IVR Demo


Features

  • Recognizes 120+ languages and variants
  • Store & forward saves MRCP license Cost.
  • Reporting customization based on the requirment
  • Powered by machine learning
  • Automatically transcribes proper nouns and context-specific formatting
  • Offers selection of enhanced models, tailored for your use case

Benifits

  • Improved efficiency
  • Reduce customer confusion
  • 24/7 availability
  • Gaining a deeper understanding of customers:
  • Allowing customers to save time
  • Providing richer experiences through advanced features
  • Scale up your operations


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