Call Me Back - Get Call Back Request
This product allows to configure customers call back request and dials it back to customer automatically based on the configuration done.
Customers who opt for a call-back are prompted to with an option for requesting call-back based on Call Back Time , can provide alternate call back number, can select the call back date and time.
Call Me Back - Key Features
- In case agents are busy, customer can leave call-back request when they are in Queue.
- Call-backs can be scheduled or non-scheduled.
- Call-backs can be set on alternate phone number also
- Allows you to receive call back notification on your
- Real time reporting of calls can be seen
- Multilingual or skill based call-backs
- Calling can be time & day based
Call Me Back - Key Benefits
- Improves customer experience
- Reduce customer wait time
- Decrease call abandon rates
- Increase customer interaction
- Avoid peak call volumes in queue at all times