Make My Calls

Make My Calls - Outbound Process


Make My Calls effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaigns.  Make My Calls can also broadcast Emails i.e. it can also work as an email blaster. Similarly it can also broadcast SMS.

Make My Calls – Key Features

  • Ability to provided Progressive Dialing, Preview Dialing and Pre-Recorded Message Dialing
  • Allows to create multi-lingual auto Dialer.
  • Allows to create multi-tenant auto Dialer configuration
  • Campaign Management web-based tool.
  • Skill based routing of calls to an agent.
  • Integration can be done with “Make My IVR”, “Make My Survey”, “Call Me Back”, “Database”, “Customer Backend”, “TPIN Server”, “Customers CRM / API”
  • Standard and customised reports as per the customers requirement can be provided