Make My Calls

Make My Calls - Outbound Process

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Make My Calls effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaigns.  Make My Calls can also broadcast Emails i.e. it can also work as an email blaster. Similarly it can also broadcast SMS.


Make My Calls – Key Features

  • Ability to provided Progressive Dialing, Preview Dialing and Pre-Recorded Message Dialing
  • Allows to create multi-lingual auto Dialer.
  • Allows to create multi-tenant auto Dialer configuration
  • Campaign Management web-based tool.
  • Skill based routing of calls to an agent.
  • Integration can be done with “Make My IVR”, “Make My Survey”, “Call Me Back”, “Database”, “Customer Backend”, “TPIN Server”, “Customers CRM / API”
  • Standard and customised reports as per the customers requirement can be provided

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