Avaya Estimated Wait Annoucement


  • Optimize your Queue.
  • Skill based Multilingual Announcement
  • Allows to configure Promotional Messages in Queue
  • Can be integrated with Call Me Back or other thitd-party
  • Robust Web Reporting tool
  • Allows to set threshold based on the PIQ & EWT
  • Provides High Availability configuration


  • Improves customer experience
  • Reduce customer wait time
  • Decrease call abandon rates
  • Increase customer interaction
  • Avoid peak call volumes in queue at all times