Avaya Estimated Wait Annoucement

TeleQuest - PIQ & EWT - SIP Solution


TeleQuest (PIQ) Position In Queue & (EWT) Estimated wait time is a products that uses ACD queues to read the queue information based on the logged in agents.

this information is further been calculated for Position in Queue and Estimated wait time.

Application reads the PIQ & EWT information using SIP protocol.

Using CCXML and VXML application PIQ and EWT will get announced.

View Estimated Wait Time Demo


Features

  • Optimize your Queue.
  • Skill based Multilingual Announcement
  • Allows to configure Promotional Messages in Queue
  • Can be integrated with Call Me Back or other thitd-party
  • Robust Web Reporting tool
  • Allows to set threshold based on the PIQ & EWT
  • Provides High Availability configuration

Benifits

  • Improves customer experience
  • Reduce customer wait time
  • Decrease call abandon rates
  • Increase customer interaction
  • Avoid peak call volumes in queue at all times


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